Award-Winning Assisted Living and Skilled Nursing

Posted: February 12, 2025

We are thrilled to announce that Casey’s Pond Doak Walker Skilled Nursing neighborhood has earned the Pinnacle Quality Insights’ 2025 Customer Experience Award for the ninth year in a row. Every year since 2017, Casey’s Pond Doak Walker neighborhood has received this high honor.

Recognizing excellence in:

• Admission Process
• Cleanliness
• Communication from Facility
• Dignity and Respect
• Individual Needs
• Nursing Care
• Overall Customer Experience
• Overall Satisfaction
• Quality of Food
• Recommend to Others
• Response to Problems

Warm and Welcoming Award Winning Skilled Nursing

At Doak Walker House, excellence in care is a standard we consistently achieve for both short and long-term stays. This reflects our commitment to continuous improvement and exceptional care, securing us at the top 15% among the top care providers nationwide. With 42 private and 12 shared suites, our dedicated team, including registered nurses, nursing assistants and caregivers prioritizes the resident’s recovery and healthcare needs through personalized care plans.

Receiving a Customer Experience Award is a prestigious recognition. Out of the 2,700 care providers, over 150,000 customer interviews are conducted annually, and only those scoring in the 85th percentile or higher receive this award.

Award-Winning Assisted Living

For seven consecutive years Casey’s Pond Assisted Living has received the Pinnacle Customer Experience Award. We offer three assisted living neighborhoods, each meeting a wide range of individual needs. Our residents enjoy the luxuries of a beautiful home environment while receiving the necessary support to maintain their independence and active lifestyle. Under the expertise of our Morrison Living trained chefs, they create weekly menus that are rich with fresh ingredients and prepared on-site. It’s a dining experience that our residents are proud to share with their loved ones.

At Casey’s Pond, we ensure that each resident receives compassionate care while cultivating a strong sense of purpose while having independence to their fullest extent. Our community fosters an atmosphere where residents have a sense of community that provides a tight-knit feel that comes from people happy to live here.

If you have any questions, please contact us to learn more about our community.

Previous Customer Experience Awards for Casey’s Pond