We are thrilled to share that Casey's Pond has been recognized with a Customer Experience Award for both Assisted Living and the Doak Walker House Skilled Nursing by Activated Insights. Earning the Customer Experience Award shows that Casey's Pond consistently ranks among the top 15% of care providers nationally. This reflects our strong dedication to continuous improvement and exceptional care, securing our position among the top care providers nationwide.
Activated Insights, a nationally recognized customer satisfaction firm, conducted interviews with Casey's Pond Assisted Living and Skilled Nursing customers over the past year, assessing satisfaction across multiple service aspects.
From the results of these interviews, Activated Insights has determined that Casey's Pond Assisted Living has qualified for a Customer Experience Award™ in the following service areas:
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Move-in Process
- Recommend to Others
- Overall Customer Experience
Doak Walker House Skilled Nursing at Casey's Pond Senior Living has qualified for a Customer Experience Award™ in the following service areas:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Response to Problems
- Dignity and Respect
- Activities
- Safety and Security
- Overall Customer Experience
Earning the Customer Experience Award shows that Casey's Pond Assisted Living consistently ranks among the top 15% of care providers nationally. This reflects their strong dedication to continuous improvement and exceptional care, securing their position among the top care providers nationwide.
