Casey’s Pond Pinnacle Quality Insights Award - Casey's Pond

Casey’s Pond Pinnacle Quality Insights Award

pinnacle award logo 2023

Posted: January 31, 2023

Casey’s Pond Doak Walker neighborhood, Yampa Valley’s premiere senior living community, won the 2023 Customer Experience Award from Pinnacle Quality Insight, a nationally recognized customer satisfaction firm. This is the third straight year to earn this prestigious recognition which is based on interviews with residents and families over a 12-month period. The award places Casey’s Pond Doak Walker neighborhood in the top 15% of care providers in the nation.

In one of the most beautiful natural settings nestled in the mountains in Steamboat Springs, CO, the Doak Walker neighborhood at Casey’s Pond provides senior rehabilitation and skilled nursing care services in a caring and warm setting for both short- and long-term stays. The highly qualified and caring staff learns each resident’s goals in order to help them with a personalized care plan. With 42 private and 12 shared suites, registered nurses, nursing assistants and caregivers are able to prioritize the residents’ recovery and health care needs.

The Pinnacle Award is a meaningful accolade because it is based on live interviews with real residents and their families who are able to express their genuine feedback to an unbiased third party. During the interview, people are free to share their honest feedback and any concerns they may have which allows for the staff to respond with any needed remedies or know they are doing a good job.

Receiving a Customer Experience Award is quite an honor. Out of the 2,700 care providers over 150,000 customer interviews are conducted each year and only those that are the 85th percentile or higher receive this award. Casey’s Pond was awarded in 11 categories:

  • Overall Satisfaction
  • Nursing Care
  • Dining Service
  • Individual Needs
  • Communication from Facility
  • Response to Problems
  • Dignity and Respect
  • Recommend to Others
  • Professional Therapy Services
  • Safety and Security
  • Overall Customer Experience

One of the big reasons Casey’s Pond is consistently awarded is that staff members are dedicated to providing each resident with compassionate care such as physical therapy, respiratory therapy, medication management, assistance with daily activities and much more. At Casey’s Pond, our environment encourages residents to follow their passions and discover meaningful connections at every stage and ability level. Our goal is to create a thriving community that enriches the quality of life with personalized and compassionate care, meaningful relationships, well-being and independence, and excellence.

Quality care is certainly the priority for the skilled nursing senior living community, but what you might not expect is the genuine family-like community, high-end amenities and the restaurant-quality dining experience. Casey’s Pond earned one of its 11 awards for its dining experience. Yes, the food!

Duet Dining at Caseys Pond

Our Duet Hospitality Group-trained chefs create weekly menus that our residents love and are proud to invite their friends and family to share a meal. With fresh ingredients and on-site preparation, the dining is always nutritious and delicious and full of variety. Our residents provide input into menu/recipe selection and enjoy seeing their input come to fruition in the form of beautiful dining experiences for the entire community. And there are options so you can choose from three different style venues:

  • Restaurant-style dining in our full-service restaurants with attentive waitstaff
  • Casual fare in the bistro
  • Outdoor dining on the patio, warmed by the glow of a blazing fire in the stone fireplace

While restaurant dining may seem secondary for a skilled nursing community, this is all part of our philosophy of improving the quality of life for older adults. Every little and big thing matters and our residents deserve to live each day to their highest potential supported by qualified and caring staff and community. We strive to provide a culture that promotes purpose and lifestyle choices to help our residents live a vibrant life.

At Casey’s Pond, we see each resident as a unique individual with their own set of gifts and opportunities as well as unique needs. We offer a full range of senior living options including independent living and assisted living which also  give peace of mind and provides maintenance-free, vibrant living.

When you boil it all down, It’s our residents that matter most and that’s why we are proud to earn the 2023 Customer Experience Award from Pinnacle Quality Insight.

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Casey's Pond Senior Living Community is managed by Cappella Living Solutions and is a non-profit organization. We offer Independent Living, Assisted Living, as well as Skilled Nursing and Rehabilitation. Casey's Pond Senior Living Community is located in Steamboat Springs, Colorado and services the areas in and around Milner, Hayden, Walden, Craig, Pagoda, Oak Creek, Phippsburg, Bear Mountain, Coalmont, and Elk Mountain. We also are an ideal senior community for those in the zip codes 80487, 80477, 80488, 80480, 81639, 80428, 80469, 80467, 80459, 80480, and 80434.

A Neighborhood of Cappella Living Solutions

Casey's Pond adheres to all regulations as written in the Americans with Disabilities Act and The Fair Housing Act and accordingly prohibits discrimination on the basis of race, color, national origin, age, familial status, disability (whether it be mental or physical), or sex (including gender identity and sexual orientation).